These are the Terms of Service of WCiT - West-Canaan Information Technology LLC (WCiT). All clients of WCiT agree to abide by these policies. WCiT reserves the right to change and update these policies as it sees necessary.
WCiT - West-Canaan Information Technology LLC (WCiT) makes no warranties of any kind, expressed or implied, for the service it is providing. WCiT also disclaims any warranty of merchantability or fitness for a particular purpose. WCiT will not be responsible for any damages the Customer may suffer. This includes loss of data resulting from delays, nondeliveries, misdeliveries or service interruptions caused by the negligence of the Customer or of WCiT, errors or omissions, or due to inadvertent release or disclosure of information sent by the Customer.
WCiT exercises no control over, and cannot be held liable for, the content of the information passed through its network. WCiT's services may only be used for lawful purposes. Unauthorized transmission or storage of any information, data or materials in violation of any law or regulation of the United States, any state thereof or the Customer's business location is expressly prohibited. This includes, but is not limited to, material which is copyrighted or protected by trade secret. The Customer agrees to indemnify and hold harmless WCiT from any claims (including WCiT's attorney fees) resulting from the Customer's use of service which damages the Customer, or any other party or parties. The customer also understands that this product is not intended for hosting content of a mature nature. The Customer also agrees to follow the Acceptable Use Policies (AUP) of WCiT, as now in existence and as they may be amended from time to time, displayed prominently in electronic form at http://www.wcit.net, and incorporated herein by reference as if reprinted in full. The customer agrees, when accessing another network through WCiT's network, to abide by the rules of that network as well. WCiT is not responsible for your local or remote connection to the internet or to any service WCiT provides.
Payment is due by the date indicated on the invoice. ANY CHANGES OR ALTERATIONS OF THIS SCHEDULE MUST BE SET FORTH IN WRITING AND SIGNED BY THE CLIENT AND BY AN AUTHORIZED REPRESENTATIVE OF WCiT. Accounts are in default if not received by the due date indicated on the invoice. If the Customer fails to make payment by the date indicated on the invoice, or if payment is returned to WCiT unpaid, Customer is immediately in default and subject to a returned payment charge of $250 dollars from WCiT. Accounts unpaid after the due date indicated on the invoice may have their service interrupted. Such interruptions do not relieve the Customer from the obligation to pay the monthly account charge. Accounts in default are subject to an interest charge of 15 percent per month, or the Customer's state's or country's legal maximum allowable rate, whichever is less. If the Customer defaults, the Customer agrees to pay WCiT its reasonable expenses incurred in enforcing its rights under these terms and conditions, including attorney and collection agency fees. An act of default accelerates payments to be due immediately, as credit is no longer being extended.
These terms and conditions supersede all previous representations, understandings or agreements, and shall prevail notwithstanding any variance with terms and conditions of any order submitted. WCiT also reserves the right to use subcontractors of its choice or to assign the active account to another entity.
An "outage" is defined as a disruption of normal network data throughput capacities, outside of reasonable and expected variances. An outage, for the purposes of "outage credits," may not include: a. Normal periodic but scheduled maintenance time performed by WCiT for the purposes of upgrading or maintaining its network. b. Internet or network problems external to the WCiT network and beyond its direct control. c. Issues related to specific Internet Service Providers, Network Access Points (NAPs) or Internet Routes. These will be dealt with through the normal WCiT Network Operations troubleshooting process and handled on an individual basis.
The Customer will pay 100 percent of the full monthly connection fee regardless of any "outage" time, unless the outage time meets the following criteria. If there is more than thirty (30) consecutive minutes of outage, or a total of sixty (60) minutes of outage time on any given day, the Customer will receive a credit on the Customer's bill equal to that day's fee, defined as the monthly fee divided by the number of days in the month in which the outage occurred. No credit will be more than the total cost of the monthly service for that month. Customer account must be in good standard order to receive a credit.
a. Except as otherwise agreed, WCiT shall exercise reasonable efforts to achieve restoration of service, in the case of an outage as above defined, as quickly as is feasible, provided the Customer expressly acknowledges that WCiT is not, in the case of any outage of any length, liable for any restitution to the customer beyond the granting of outage credits as delineated above. If WCiT investigates an outage at the Customer's request and determines the outage to be the responsibility of the Customer, the Customer may be billed for the WCiT employee(s)' time at WCiT's then-current rate.
b. WCiT will provide a Network Operations Center (NOC) responsible for monitoring WCiT's network. The services provided to the Customer by the NOC or any other WCiT employee are subject to change at WCiT's discretion and without prior notice. Services provided by the NOC or any other WCiT employee outside of their standard duties may be billed to the Customer at WCiT's then-current rate. No WCiT employee will perform services requiring billing beyond the monthly rate stipulated in the Customer's Service Agreement without the request or consent of the Customer or the Customer's authorized representative(s).
c. The Customer explicitly agrees that WCiT may, without prior Customer approval, use any subcontractor that WCiT chooses for installation, maintenance or other services under obligation to WCiT under this agreement. Use of any subcontractor does not relieve WCiT of any of its obligations as set forth in this Agreement.
WCiT shall not be liable for, nor shall any customer be entitled to cancel its contract, because of any outage or downtime resulting from any failure or performance of equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood or other catastrophes; DoS and DDoS attacks, acts or omissions of third parties; any law, order, regulation, direction, action, or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over WCiT, or of any department, agency commission, bureau, corporation or other instrumentality of any one or more of these federal, state, or local governments, or any civil or military authority; national emergencies; insurrections; riots; wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labor difficulties.
Customer explicitly agrees that while Customer has an active contract with WCiT, Customer may not terminate its contract. Customer may cancel account once Customer's contract has lapsed by providing WCiT thirty (30) days' written notice of service termination. Customer may provide this notice up to thirty (30) days prior to contract termination if Customer wishes to discontinue service when Customer's contract lapses. Without notice, WCiT will consider Customer to be renewing the previous contract for the amount of time stated in the previous contract.
Questions about these Terms and Conditions or other account matters should be directed to support at wcit.net via electronic mail.
Our Network is useful again! Wish we had hired WCiT years ago!
You Network is just WOW! Very impressed with the speed and stability!
You guys are worth your weight in gold and then some! Thank you so much for your time, effort and the wonderful job WCiT does!
Customers can actually get through to us! We've increased phone capacity and yet lowered our monthly bill thanks to your VoIP solution!